Dispatch

Orders are usually dispatched within [2 business days] after payment is authorised and fraud and compliance screening is completed. Dispatch times are estimates only and are not guarantees.

You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Delivery Areas

We ship to the destinations listed at checkout. We may refuse shipment to countries, regions, or territories where legal, customs, carrier, sanctions, product, or risk restrictions apply.

Delivery Charges

Delivery charges are shown clearly during checkout before you place your order. The charge will depend on your location, order weight, and chosen shipping method.

Delivery Times

Estimated delivery windows are shown on the website or at checkout. These are estimates only — delays may occur due to:

• Carrier disruption or high volume periods
• Customs inspections or border processing
• Severe weather or other force majeure events
• Remote or restricted delivery destinations

We are not liable for delays caused by circumstances outside our control once an order has been dispatched.

Tracking

Where tracking is available, we will email tracking details to you after dispatch. You can use the tracking number to monitor your shipment directly via the carrier’s website.

If you have not received tracking information within [4 business days] of placing your order, please contact us at support@helixpeptides.eu.

International Shipping and Customs

• The customer is responsible for ensuring goods can lawfully be imported into the destination country
• Customs processing may delay delivery beyond our estimated timeframes
• We are not responsible for delays, holds, confiscation, or destruction caused by destination-country import rules or customer documentation failures

Failed Delivery and Returned Parcels

If a parcel is returned to us due to an incorrect address, refusal to pay customs charges, failure to collect, or failure to provide requested documentation, we may deduct the following from any refund:

• Our original outbound shipping costs
• Return shipping costs
• Any customs charges or handling fees incurred

This is to the extent permitted by applicable law and does not override mandatory consumer rights.

Damaged or Missing Shipments

Please inspect your delivery on arrival. If goods are damaged, missing, or appear tampered with, contact us at support@helixpeptides.eu promptly with:

• Your order number
• Photographs of the outer packaging and affected products
• A description of the issue

Claims must be submitted within 7 days of the delivery date. We cannot investigate claims submitted after this window.

Discreet Packaging

All orders are dispatched in plain, unmarked outer packaging with no external branding or product descriptions. Your privacy is important to us.

Risk and Title

For consumers, risk in the goods passes when they come into your physical possession or that of a person you identify to take possession. For business customers, risk passes in accordance with the agreed shipping terms, or on delivery to the carrier where those terms provide.

Title to the goods remains with us until payment has been received in full.